Work with us and embark on an extraordinary journey with Brightwater Holidays! We’re in search of exceptional individuals to join our team, whether as captivating Tour Managers or in various roles within our vibrant head office nestled in Cupar, the county town of Fife.
Who We Are
With an impressive legacy of over 30 years, Brightwater Holidays is a renowned specialist in crafting exceptional escorted garden tours. Our commitment to excellence has been recognized with prestigious accolades such as the British Travel Awards for the Best Coach Holiday Company, as well as Best Special Interest Holiday Company. Our carefully curated holidays offer guests the opportunity to explore the finest gardens in the UK and Ireland, Europe, and beyond, immersing themselves in the natural beauty of plants and landscapes. Each itinerary is thoughtfully designed, ensuring that our guests witness the gardens at their most glorious. Moreover, our tours often feature exclusive guided visits with garden owners and designers, explorations of private gardens, and behind-the-scenes access to enchanting nurseries (even peeking into their whimsical potting sheds!). Alongside our experienced Brightwater Tour Managers, specialist hosts frequently accompany our tours, providing unparalleled expertise and enhancing the overall experience.
Beyond our award-winning garden tours, we also curate an exceptional selection of scenic Scottish trips. From exploring the captivating beauty of Arran, Orkney, and Shetland to immersing oneself in the charm of the Outer Hebrides, Islay, and Jura, we offer captivating journeys that showcase the breathtaking landscapes of Scotland. Additionally, we have expanded our horizons to encompass captivating archaeology holidays, led by knowledgeable guides, allowing our guests to uncover the secrets of ancient civilizations. Furthermore, we take pride in our ability to create tailor-made travel arrangements for private groups and societies, providing unforgettable experiences that cater to specific interests and preferences.
What We Seek
At Brightwater Holidays, we transform travel dreams into extraordinary realities. Our commitment to excellence extends to every aspect of our operations, from the friendly Travel Advisors who meticulously handle inquiries over the phone to the careful orchestration of daily itineraries. Our team thrives in an environment where each day brings new and exciting challenges. We seek ambitious individuals who possess an unwavering passion for delivering truly memorable holiday experiences. Attention to detail, creative marketing strategies, and organizational skills are paramount in our pursuit of perfection.
If you’re ready to embark on an exhilarating career where you can make a profound impact on people’s lives, join us at Brightwater Holidays. Together, we’ll create extraordinary journeys that will forever be etched in the hearts of our valued guests.
To explore current job openings and apply, please send your CV and a covering note to info@brightwaterholidays.com. We look forward to hearing from you!
Join the team
Competitive salary/ Cheltenham
No Agents please
We’re looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.
You’ll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.
We’re particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.
What You’ll Be Doing
• Driving sales performance, conversion and revenue growth through the Contact Centre.
• Leading and developing sales and customer service teams.
• Creating exceptional customer experiences across all contact channels.
• Managing customer feedback, complaints and complex escalations.
• Ensuring compliance with Package Travel Regulations and company policies.
• Using data and insight to improve performance and customer outcomes.
• Implementing automation and digital solutions to streamline processes.
• Working closely with senior stakeholders to influence commercial performance and customer strategy.
What We’re Looking For
• Proven experience leading a sales-focused contact centre or customer operations function.
• A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
• Experience managing customer service and complaint handling teams.
• Expertise in workforce planning, performance management and coaching.
• Strong analytical and reporting capabilities.
• Excellent leadership, communication and stakeholder management skills.
• Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.
Why Join Us?
This is an opportunity to make a real impact within a growing and forward thinking travel business. You’ll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.
If you’re passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we’d love to hear from you.
If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com
