Please note that bookings with Brightwater Holidays are accepted only in accordance with the terms and conditions set out in our full booking conditions, which can be found on our website or are available on request.
How to book
Your completed booking must be made with the appropriate deposit and the premiums for any insurance if required. If you choose to take our insurance we would ask that you read all sections of the policy document fully. There is a 14 day cooling off period in which you can return the policy for a full refund if it does not meet with your requirements. The person making the booking warrants that he/she has the authority of all other persons included in the holiday to make the booking on their behalf and confirms that everyone is fit enough to participate in the tour.
Upon receipt of your booking we will reserve your holiday, if available, and send a confirmation/ invoice which will advise you of the balance due.
You must pay the balance in full 10 weeks prior to departure unless otherwise stipulated.
Visa/Mastercard/Barclaycard/Switch/Delta/ Maestro/Visa Debit are accepted for deposits & balance payments with no surcharge. For overseas payments, where the card is registered outside the EU, there is a charge of 2.5% of the transaction amount.
Once the group travel arrangements have been confirmed we will be in touch. We will provide you with details on the tour guide/horticultural expert, hotel details, flights and general country information. You will also receive your luggage labels and final itinerary detailing the sites you will visit on tour. Joining instructions and a list of the guests who will be travelling with you will be sent out 4 weeks before departure.
If we change your holiday
For the vast majority of our tours, the programme will be exactly as described in the brochure. Occasionally we do make changes to the order or number of visits. This is usually due to opening hours, or in order to include a reopened garden, house or museum. We always try to tell guests in advance of any change. Please note pick-up points are subject to minimum numbers and will be confirmed when we send out joining instructions.
If you change your holiday
If, after we have accepted your booking, you wish to change details of that booking, we will make every effort to satisfy your requirements, although this cannot be guaranteed. When a request has been met, an amendment fee of £50 per person will be charged and a revised invoice will then be issued.
We strongly recommend that travellers are covered by comprehensive travel insurance and do not travel against medical advice. You should organise your insurance when you book, to ensure you have cover against possible cancellation charges, medical treatment and repatriation. We will need to know the details of your policy 4 weeks before departure at the latest. Brightwater Holidays are authorised to provide travel insurance and we are happy to discuss this when you book.
For coach and rail tours in the UK, £100 per person
For tours with flights in UK/Europe, £200 per person
For long-haul tours 10% of basic tour cost is required.
Cancellation by you
Cancellation charges payable to Brightwater Holidays are calculated on time prior to departure as follows:
Up to 70 days: Deposit*
69 - 41 days: 35% of tour cost
40 - 29 days: 55% of tour cost
28 - 8 days: 75% of tour cost
7 days to date of departure: 100% of tour cost.
If you are on a cruise, cancellation terms are:
Up to 85 days: Deposit*
83 - 56 days: 75% of tour cost
55 - 41 days: 90% of tour cost
40 days or less to date of departure: 100% of tour cost.
*plus any invoiced flight costs.
Cancellation by us
If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and paying or receiving a refund/credit in respect of any price difference) or accepting a full refund of all monies paid. A minimum of 20 passengers is required to operate a tour with a Brightwater Holidays representative.
Flight inclusive tours: we hold an Air Travel Organiser’s Licence issued by the CAA (ATOL No. 4498) which the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme as explained below.
Tours without flights arranged by us: The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Brightwater Holidays and in the event of their insolvency, protection is provided for the following:
- non-flight packages commencing in and returning to the UK;
- non-flight packages commencing and returning to a country other than the UK; and
- flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.
1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Brightwater Holidays.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 02920 468 505 and advise you are a customer of an ABTOT protected travel company.
AITO quality charter
Brightwater Holidays is a member of the Association of Independent Tour Operators. The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service. Brightwater Holidays abides by the Association’s Code of Conduct and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the Association or call 020 8744 9280.
- Tour Guide/Horticultural Expert and/or a Tour Manager
- Scheduled flights unless otherwise stated
- Dinners with wine where stated; meals are not provided on travelling days
- Tips, entrance to all sites in the programme
A full passport is essential for travel to all destinations outside of the UK. All passports should have at least three months left to run from the date of return to the UK, although some countries require you to have up to eight months validity on your passport. It is the responsibility of travellers with non-EU passports to obtain the necessary visas, documentation etc. for all overseas holidays.
Brochure & Website Accuracy
Brightwater Holidays reserves the right to change any of the prices, services or other particulars contained in our brochure and website at any time before we enter into a contract with you. If there is any significant change, we will notify you before you enter into such contract. All information is given in good faith and believed correct at the time of printing. Whilst every effort is made to ensure accuracy, occasional errors do occur and you must therefore check your holiday details carefully.
In the unlikely event that you have a complaint please inform your tour guide immediately so that action can be taken on the spot. If the matter cannot be resolved complaints should be submitted in writing to us within 20 days of your return from holiday. We cannot accept liability for claims reaching our office more than 20 days after the conclusion of the holiday concerned.
The prices in this brochure are valid for all bookings taken from 1st Oct 2017. Last revised 1st September 2017.
We are Brightwater Holidays Ltd, registered limited company no. SC137295. Registered offices: Eden Park House, Cupar, Fife KY15 4HS.
Please note: We are committed to the on-going training of our staff and this may involve the recording of telephone conversations.
In order to enable us to process and fulfil your booking, we will ask you to provide us with personal information including, but not limited to, name, address, email address, telephone number, details of group members that are travelling, we well as any special needs, health, medical, mobility or dietary requirements. Brightwater Holidays is the data controller of any personal information that you provide to us under the General Data Protection Regulation 2016/679 and the Data Protection Act 2018.
In order to ensure that your holiday is appropriate for your specific needs that you have disclosed to us, for example, a medical condition or reduced mobility, we or the suppliers of your travel arrangements may require further details. We will ask for your explicit consent to collect and share this information as necessary with the suppliers of your travel arrangements in order to fulfil your booking.
We may pass personal information that you provide to us (including health and mobility information as explained above) on to relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and local tour operators and destination management companies as necessary to fulfil your contract with us.
If you travel outside the European Economic Area (EEA), your personal information may have to be sent to suppliers and other third parties outside the EEA where controls on data protection may not be as strong as the legal requirements in this country. This may also apply to any sensitive information that you give to us such as details of any health issues, disabilities or reduced mobility. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot properly effect your booking. We will ensure that adequate safeguards are in place before transferring any of your personal information outside of the EEA.
Brightwater Holidays reserves the right to use any photographs and images for Legitimate Interest to promote future holidays taken on a holiday by its employees or forwarded by any person on the holiday or connected to the holiday, on its website, in its social network marketing activities or for use in any other relevant promotional material. Should you wish not to be included in any photographs or videos, please inform a member of staff prior to holiday departure.