Neist Point Lighthouse
Neist Point Lighthouse


One less thing to worry about

The disruptive effect of the COVID-19 pandemic on the way we travel has been unprecedented and, even if you now feel ready to holiday again, you may find that your usual travel insurance provider does not cover you for all COVID-19 eventualities. Some insurers continue to exclude COVID-19 from their cover, as they did from the start of the pandemic; others will cover you only if you fall ill during your travels, not if you show symptoms before you depart and need to cancel. Only a handful of insurers cover you for both cancellation and return from holiday.

Here at Brightwater Holidays, we have partnered with a provider offering you fully comprehensive travel insurance from as little as £17.50 per person*. We can quote for any age of traveller up to 90 (at time of departure) and any UK/EU destination. At a glance, your cover includes:

  • COVID-19 pre-departure cancellation up to £3,000
  • COVID-19 holiday curtailment up to £3,000
  • COVID-19 medical and other expenses up to £1,000,000
  • Standard (ie non-COVID-19) cover for cancellation, delay, missed departure, personal accident, personal property, personal liability, loss of passport and legal expenses

This policy is not the cheapest in the market. Our intention was not to cut corners, but to source a genuinely ‘peace of mind’ level of travel insurance cover in these unusual times. The provision of COVID-cover travel insurance is part of our market-leading 11-point action plan to keep you safe on your travels. Other actions include PPE travel kits, COVID-level health and safety checks, half-capacity coaches and other social distancing measures. Please see here for full details.

To secure your travel insurance, simply speak to one of our expert sales consultants when you make your holiday booking. Or, if you have already booked, give us a call on 01334 237831 to add travel insurance. Then start looking forward to your travels with one less thing to worry about!  

*Lead price based on UK short break up to 3 days, 65 years of age and below.  

View our travel insurance policy documents

Travel Insurance Policy (PDF) document

Insurance Product Information Document (PDF) document




UK 65 and under 66-75 76-90
2-3 days £17.50 £34.50 £52.00
4 days £25.50 £51.00 £76.50
5-6 days £27.50 £55.00 £83.00
7-10 days £31.50 £63.00 £94.00



EU 65 and under 66-75 76-90
2-3 days £30.50 £60.50 £91.00
4-6 days £47.50 £94.50 £142.00
7-10 days £51.00 £108.00 £162.00



WW, EX USA & CANADA 65 and under 66-75 76-90
6-10 days £141.00 £281.00 £421.00
11-17 days £156.00 £311.00 £466.00
18-20 days £164.00 £327.00 £491.00


Your questions answered

No, it is an additional cost. As many of our guests have their own preferred provider and/or annual policy, we decided to offer COVID-cover insurance as an add-on, rather than costed into your holiday price.

It depends on your age (at time of departure), your chosen destination and the duration of your holiday. Our prices start at £17.50 per person.

We make no profit on this insurance – instead, we decided to introduce it as part of an 11-point action plan to keep you safe and protected whilst travelling with us (see all actions here). As such, insurance may only be purchased alongside a Brightwater holiday.

You can. Simply give us a call on 01334 237831 to do so.

Any UK-resident traveller up to the age of 90 (at time of departure), travelling on a Brightwater holiday in the UK or the EU.

If you have pre-existing medical conditions, you will be provided with a contact number to discuss them in more detail. An additional premium may apply.

We expect to be able to offer COVID-cover travel insurance for worldwide destinations very soon. Please let us know if you are interested and we will call you back as soon as it is available.

At this time, unfortunately not.

No, we cannot make recommendations. We have sourced a policy which we believe is competitively priced and offers comprehensive cover, but we are not permitted to advise on personal circumstances, so the decision to proceed with insurance must be yours alone.

You may cancel your policy within 14 days of receipt of the policy documents (or before departure, if you are departing within 14 days of purchase), by writing to Global Travel Insurance Services Ltd. Any premium already paid will be refunded providing you have not travelled, no claim has been made or is intended to be made and no incident likely to give rise to a claim has occurred.

Pre-departure cancellation up to £3,000, curtailment up to £3,000 and medical/other expenses up to £1,000,000.

To keep insurance prices as competitive as possible, we chose cover limits which would suit the overwhelming majority of guests but were not open-ended. We are therefore unable to provide a level of cancellation and curtailment cover above £3,000 per person.

Yes it does – a competitive level of non-COVID cover is included.

At this time we only have rates and policies for departures up to the end of 2021, but you can register your interest now and we will contact you as soon as 2022 travel insurance becomes available. Travel insurance is available for 2020 departures, but please note – any insurance booked up to now will only cover COVID-19 medical expenses, not cancellation or curtailment. Please give us a call if you wish to upgrade your policy for comprehensive COVID-19 cover, and we can requote.

You are absolutely not obliged to buy insurance from us – there are a few other insurance providers offering COVID-19 cover for your travels.

COVID-cover travel insurance is a requirement for destinations outside the UK and very strongly recommended for UK departures.

Generally speaking, the cost of your insurance is dependent on your tour destination and duration, and your age bracket at time of departure – if your transfer alters any of these factors, we will need to requote. Also, because insurance booked up to now only covered COVID-19 medical expenses (not cancellation or curtailment) we will need to requote your insurance for the additional cover if you are transferring from a 2020 departure to a 2021 departure. If you are transferring from 2021 to 2022 we will contact you when insurance rates are available.

The insurance is available for our UK customers only

We offer single-trip travel insurance, arranged by Global Travel Insurance Services Limited, on all of our tours.


Please see the full policy document or Insurance Product Information Document for the details, and each individual tour page for insurance supplements.

If you would like to upgrade the 2020 insurance policy to include comprehensive Covid cover please call our sales team on 01334 237831 to discuss.

COVID 19 Coronavirus

Insurers have made the decision that as of midnight Monday 16th March 2020 new policy sales will not cover claims caused by the COVID-19 coronavirus peril. 

This does not affect policies that were sold and issued prior to this date.

June 2020 update:

Please note that any claims relating to epidemic, pandemic or the coronavirus unless for medical and related expenses, excluding curtailment, will not be covered for (a) any new policies purchased and (b) existing policies amended on or after 26th May 2020.