When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. Once you have received your confirmation invoice, it is your responsibility to check that the information and booking details, including the spelling of all passenger names, as stated on your invoice are correct and match the passport details. If any of the details on the confirmation invoice are incorrect, you must notify us immediately. We will pass on any additional charges incurred as a result of these details not being correct, We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion.
Book by phone, by email or online
For bookings made by telephone or email, payment can be made by card or cheque (payable to Brightwater Holidays Ltd). You can pay securely via our website, in either sterling or dollars. We accept Visa, Mastercard and Visa Debit cards. There is no credit card fee for guests. WE do not accept post-dated cheques, nor do we keep your card details.
Our price promise
It is our principle that the earlier you book, the lower the price you pay. When we launch our new holidays our lowest prices are made available to give you the very best value for money. It pays to book early as prices can increase as the departure date approaches.
For the vast majority of our tours, the program will be exactly as described in the brochure. Occasionally we do make changes to the order or number of visits. This is usually due to opening hours, or in order to include a reopened site or museum. We always tell guests in advance of any changes.
We strongly recommend insurance cover for all other holidays and you do not travel against medical advise. You should organise your insurance when you book, to ensure you have cover against possible cancellation charges, medical treatment and repatriation. Should you have your travel insurance in place we will need to know the details of your policy 4 weeks before departure at the latest, this is an essential requirement for all overseas holiday bookings. It is a requirement of booking that you provide us with an emergency contact number while you are on holiday stating your relationship (e.g. family member, neighbour, workplace). This is purely for your benefit in the unlikely event of you becoming ill or incapacitated on tour.
Deposits & Balance payments
The following deposits are required at the point of booking in order to secure your place on a tour:
- For coach and rail tours in the UK, £100 per person
- For tours with flights in UK/Europe, £200 per person
- For long-haul tours 10% of basic tour cost is required
- For cruises deposits start from 20%
- For Flying Scotsman deposits start from £200 per person
You are welcome to pay the full balance at the time of booking. Balance payments will be requested 12 weeks before you depart (for cruise: balance is due 17 weeks before) for all tours and closer to departure we will then send you practical information regarding the tour, flights, hotel and joining instructions.
Cancellation by you
Cancellation charges payable to Brightwater Holidays are calculated on time prior to departure as follows:
- Up to 84 days: Deposit*
- 83 - 41 days: 35% of tour cost
- 40 - 29 days: 55% of tour cost
- 28 - 8 days: 75% of tour cost
- 7 days to date of departure: 100% of tour cost.
If you are on a cruise, different cancellation terms apply:
Lord of the Glens
From date of booking until 84 days before sailing: loss of deposit.*
Within 83 days of sailing – 100% of tour cost
Hebridean Princess & Flying Scotman
After payment of deposit – Loss of deposit*
112 to 60 days before departure - 60% of invoiced charge
59 to 29 days before departure - 90% of invoiced charge
28 days before departure up to the departure date - 100% of invoiced charge
*plus any invoiced flight costs
Cancellation by us
If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and paying or receiving a refund/credit in respect of any price difference) or accepting a full refund of all monies paid.
If you change your holiday
If, after we have accepted your booking, you wish to change details of that booking, we will make every effort to satisfy your requirements, although this cannot be guaranteed. When a request has been met, an amendment fee of £50 per person will be charged and a revised invoice will then be issued.
Flight inclusive tours: we hold an Air Travel Organiser’s Licence issued by the CAA (ATOL No. 4498) which the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme as explained below.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Brightwater Holidays Ltd, and in the event of their insolvency, protection is provided for the following:
- non-flight packages and
- flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Brightwater Holidays Ltd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents
AITO quality charter
Brightwater Holidays is a member of the Association of Independent Tour Operators. The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service. Brightwater Holidays abides by the Association’s Code of Conduct and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the Association or call 020 8744 9280.
- Tour Manager (subject to a minimum of 20 guests)
- Coach Travel
- Meals as outlined
- Entrance to all featured visits
- Porterage (where available)
Data Protection / Privacy
Any personal data that you provide will be held securely and for the purpose you have provided it, in accordance with both the Data Protection Act 2018 and the General Data Protection Regulation 2016/679.
We may need to disclose personal data to a third party including countries outside the European Economic Area (EEA) for the purpose of providing your holiday. In addition, your data may be disclosed to regulatory bodies or public authorities such as customs or immigration for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes; and it may be used for marketing, offering renewals, research and statistical purposes and crime prevention.
A copy can also be requested and supplied via email during the booking process.
We are Brightwater Holidays Ltd, registered limited company no. SC137295. Registered offices: Eden Park House, Cupar, Fife KY15 4HS.