First and foremost we are a company made up of passionate travel enthusiasts, so please remember that if you have a specific question relating to any aspect of your holiday booking or want advice about the content or suitability of any destination, feel free to pick up the phone and speak to one of our team on 01334 657155 — we enjoy nothing more than talking to our customers, and you might even get a nice Scottish accent!

Alison Wilson – Associate Director
Alison has over 27 years’ experience in the travel industry covering school travel, inbound FITs, groups and everything in between.
First in in the morning and usually last away at night. Always up for a challenge and after 27 years still loves the industry with a passion.
Favourite Garden – Butchart Gardens, Victoria
Favourite pop concert – Fleetwood Mac live in Stockholm, Adele in Belfast
Interesting fact about Alison – Claims not to have a photographic memory


Jenni Duncan – Product Manager
Jenni joined Brightwater Holidays in 1998 and has worked in several different roles across the company, her main role now is working on our product to ensure that our guest are getting the most out of their holiday and helping to develop new and exciting tours
Favourite garden – Any Japanese garden at cherry blossom time
Favourite place – Iceland
Interesting fact about Jenni – Was a Scottish junior gymnast (I know, you wouldn’t think so now!)


Evelyn Kirstein – Sales Executive
Has been processing bookings and attending to customers' needs for longer than she cares to admit
Favourite Garden – The Burley Marx Garden, Rio de Janeiro
Favourite Scottish Garden – Dunbeath Castle, Caithness
Interesting fact about Evelyn - Remembers when Glenrothes was a small village surrounded by fields


Susan Scott – Reservations Assistant
Always happy to take your booking and answer any queries. Keeps our database up to date, and happy to discuss the finer points of Lewis Hamilton’s driving.
Favourite Garden – Keukenhof, Amsterdam
Favourite National Trust Property – Falkland Palace
Interesting fact about Susan – Once bumped into a Proclaimer in Princess Street, Edinburgh


Michelle Bryant – Accounts Assistant
With a keen eye for numbers Michelle is interested in all things finance. After completing an Accountancy degree at the University of Abertay, Michelle is studying to obtain her AAT qualification. When Michelle is not studying she enjoys nothing more than spending quality time with her family and friends’
Favourite destination – South Queensferry
Favourite eatery – Orocco Pier
Favourite Flower – Scottish Thistle (actually a weed)
Interesting fact about Michelle – Has a twin sister who also studies accounts


Kelly Wilson – Sales Executive
Likes nothing better than speaking to clients and making them happy with excellent customer service.
Favourite holiday destination – Tenerife
Favourite flower – Sunflower
Interesting fact about Kelly – Loves going on city breaks


Lisa Wilson – Accounts Manager
Joined Brightwater in May 2005 as Accounts Assistant then took over as Accounts Manager after her predecessor retired in June 2016.  When not at work she enjoys caddying for her daughter on various golf courses and kayaking down the River Tay (trying not to end up upside down!)
Favourite Scottish Loch – Loch Tay
Interesting fact about Lisa – Most weekends she is caddy for her golf fanatic daughter


Julie Simpson – Operations Manager
In charge of our Operations team who ensure that all elements of each and every holiday run smoothly and seamlessly, from the coach turning up on time (and being in the right place), to the hotels knowing how many guests are coming, to all excursions and visits being briefed and booked properly. No small feat.
Favourite place – the Isle of Seil
Favourite Tour Manager – She loves them all!
Interests – Julie spends her nights running her children to football training and then spends the weekends watching them play football. She tries to enjoy some time to herself, but is always too busy being a taxi (but she does love being a mum!)


Andrew Sharples – Product Development Manager
Andrew is involved in new tour itineraries and there is nothing he likes better than studying a railway timetable or Caledonian MacBraynes’ ferry schedule. Andrew has a great skill in writing brochure copy and can produce flowing prose from scraps of scribbled notes. Never happier than when Dundee United win on a Saturday afternoon – therefore not often happy.
Favourite garden – Haddon Hall, Derbyshire.
Favourite train journey – The Jacobite on the Fort William to Mallaig line
Interesting Fact about Andrew – Has a large model railway in his attic


Allana Mitchell – Contracts Executive
With over 20 years’ experience in the travel industry mainly specialising in tailor made group travel, Allana is embracing her newly appointed position as our Contracts Executive, responsible for securing the dates and hotel accommodation for our holiday destinations.
Favourite Brightwater Holiday – Grand tour of the Outer Hebrides
Favourite Garden – Pure Land Japanese Garden, near Lincoln
Interesting fact about Allana – has been our prize-winning karaoke singer….and is also very guilty of eating all the office biscuits!!


Julie Liddle – Operations Assistant
Beavers away, producing rooming lists, pick-up lists, flight lists, booking lists, lists about lists. Can turn her hand to most areas in Operations, and indeed Reservations if the need occurs. A great team player with a wealth of experience.
Favourite place in Scotland – Kinlochrannoch
Favourite Scottish beach – Tentsmuir
Interesting Fact about Julie – Julie enjoys being outdoors and football (watching not playing!) and cooking


Hazel Smith – Operations Assistant
There are not many gardens that Hazel is not on first name terms with or has a phone number or email address for. Books museum visits, books castles, books guides, books ferries, books whisky tastings – there are not many things Hazel has not booked in her years at Brightwater Holidays.
Favourite bookWatership Down by Richard Adams
Favourite dog – Eden (her Black Labrador)
Interesting Fact about Hazel – Ace organiser of Brightwater’s Secret Santa


Christina Sharples – Operations Assistant
Christina is a keen traveller with a particular fondness for the USA, having ticked many states off her list during two summers spent working at a camp in Maine. She likes anywhere with sun and enjoys nothing more than topping up her tan. Christina is new to the industry and on a steep learning curve, but is enjoying the many challenges she is encountering along the way.
Favourite place – New York City
Favourite TV show – Grey's Anatomy
Interesting fact about Christina – Has a zoology degree and a particular fascination for otters

“The tour was a great success and all the arrangements turned out very well. Christopher Bailes looked after us extremely well and took us on the most wonderful visits.”
Stafford Garden Society