BOOKING FORM AND PAYMENTS
Your completed booking form must be sent with the appropriate deposit and the premium for any insurance if required. If you choose to take our insurance we would ask that you read all the sections of the policy document fully. There is a 14 day cooling off period in which you can return the policy for a full refund if it does not meet with your requirements. The person signing the booking form warrants that he/she has the authority of all other persons included in the holiday to make the booking on their behalf. Upon receipt of your booking form we will reserve your holiday, if available, and send a confirmation/invoice which will advise you of the balance due.
YOU MUST PAY THE BALANCE IN FULL EIGHT WEEKS PRIOR TO DEPARTURE UNLESS OTHERWISE STIPULATED.
VISA/MASTERCARD/BARCLAYCLARD/SWITCH/DELTA/MAESTRO
are accepted for deposits with no surcharge. All balances paid by credit card will be subject to a 2% administration charge.
IF YOU CANCEL YOUR HOLIDAY
In the event of a member of your party wishing to cancel their holiday we must be advised in writing by the person whose signature appeared on the booking form. In order to compensate our expenditure we charge a cancellation fee according to the following scale:
Days notice prior to Departure Date, cancellation charge % of holiday price
More than 56 days Deposit only
31 – 56 50%
15 – 30 95%
0 – 14 100%
The cancellation charges will apply from the day we receive written confirmation. You may make a claim on your Holiday Insurance if the reason for cancellation falls within the terms of the insurance policy.
COMPLAINTS
In the unlikely event that you have a complaint please inform your tour guide immediately so that action can be taken on the spot. If the matter cannot be resolved complaints should be submitted to us in writing within 20 days of your return from holiday. We cannot accept liability for claims reaching our office more than 20 days after the conclusion of the holiday concerned.
PASSPORTS
Do remember to bring your passport with you and keep it in a safe, handy place. Please note that a 10 year passport is now essential since the abolition of the one year British visitors passport. It is the responsibility of travellers with non-EU passports to obtain the necessary visas, documentation etc. for all overseas holidays.
IF WE CHANGE YOUR HOLIDAY
It is unlikely that we have to make any changes to your holiday, but we do plan the arrangements many months in advance. Sometimes we do need to make changes which we reserve the right to do at any time. Most changes are minor, but where they are significant you will be informed as soon as is reasonably possible.
IF YOU CHANGE YOUR HOLIDAY
If, after we have accepted your booking, you wish to change details of that booking, we will make every effort to satisfy your requirements, although this cannot be guaranteed. When a request has been met, an amendment fee of £25 per person will be charged and a revised invoice will then be issued.
IF WE CANCEL YOUR HOLIDAY
We reserve the right in any circumstance to cancel your holiday. In the unlikely event of this being necessary we will offer you an alternative available holiday or a full refund of all monies paid. A minimum of 20 passengers is required to operate a tour with a Brightwater Holidays representative.
THE PRICE OF YOUR HOLIDAY
It is our policy to calculate holiday costs at prices which include any increase planned by hoteliers, transport companies or other suppliers known at the time. The costing date for each holiday together with the relevant exchange rates are shown on your Confirmation of Booking. However, if holiday costs do increase after this date due to government action, fuel or currency fluctuation, the extra amount will be passed on in the form of a surcharge, not less than 30 days before departure. We guarantee any extra amount advised at this time will be the final amount to be paid by you and any further increases will be borne entirely by us. In exchange for this financial risk, no refund will be made in respect of change in holiday costs or exchange rates, which are favourable to us. We guarantee to absorb any amount equivalent to 2% of the holiday price (excluding any amendment charges and insurance premiums). Only amounts in excess of 2% will be surcharged.
FORM E11 (For medical assistance for British Citizens Overseas)
An E11 form (available from your local Post Office) is recommended for all holidays to Europe. Please note this is not a substitute for travel insurance.
OUR RESPONSIBILITY TO YOU
Brightwater Holidays will accept responsibility for the proven negligent acts and omissions of: employees or agents and suppliers, sub-contractors, servants and/or agents of the same whilst acting within the scope of or in the course of their employment in respect of claims arising as a result of death, bodily injury or illness caused to the signatory to the contract and/or any other named persons on the booking form.
Brightwater Holidays do not accept responsibility or liability to any person for loss of baggage, money or other property whatsoever. Brightwater Holidays do not accept liability for any loss or additional expenses caused by delay or interruption to travel services through weather conditions (such as fog), civil disturbance, strikes, wars, floods, sickness or any circumstances amounting to Force Majeure.
It is a requirement of booking that you are adequately insured.
INSURANCE
It is a condition of booking that you have adequate insurance protection for all overseas holidays and we strongly recommend insurance cover for all other holidays. On our UK and European holidays, a £20 per person supplement applies to the standard premium for anyone aged 65 or over; premiums for long haul destinations are noted on the appropriate page of the brochure.
DATA PROTECTION
Brightwater Holidays may share your information with other business partners. We, or they, may wish to contact you with details of future offers. If you do not want your details passed on, please tick the box.
BRIGHTWATER HOLIDAYS OPERATE A NO SMOKING POLICY ON ALL COACHES.